Frequently Asked Questions
GENERAL
How does hiring from Suited work?
Choose one of seven suit styles, select one of the three hire packages, enter your sizing and delivery or collection details, then complete checkout. Your rental lasts seven days from the scheduled delivery date.
Where is Suited located?
Suited offers fittings and collections by appointment at Greenvale, Victoria.
Can I visit Suited without an appointment?
Visits are by appointment only so the team can prepare the right styles and sizes for you. Use the Book a Fitting page to reserve a time.
Which areas does Suited service?
Fittings and collection are available in Greenvale, with delivery available across Victoria.
What suit styles are available?
The current collection includes Black 007, Grey London, Navy Mayfair, Brown Savile, Tan Monaco, Green Emerald and Red Velvet suits.
What is the best way to contact Suited?
Call 0414 035 565 during business hours. Suited is available Monday to Friday from 10am to 6pm and Saturday from 10am to 3pm.
PACKAGES & PAYMENT
What hire packages are available?
Suited offers three seven-day hire packages: Suit Only from $69, Suit Essentials from $79 and Complete Outfit from $89.
What is included in Suit Only?
Suit Only includes the suit jacket, matching trousers and a garment bag.
What is included in Suit Essentials?
Suit Essentials includes the suit jacket and trousers, shirt, tie or bow tie, and garment bag.
What is included in Complete Outfit?
Complete Outfit includes the suit, waistcoat, shirt, tie or bow tie, pocket square, belt or suspenders, cufflinks, lapel pin and garment bag.
Can I hire individual garments separately?
No. Suited currently hires complete packages rather than individual garments.
Can I request shoes or another item?
Yes. Add the request during package configuration or contact Suited. Availability and any extra cost will be confirmed separately.
When will I be charged?
Your selected payment method is charged when you place the order. The total rental price, taxes and applicable fees are shown at checkout.
DELIVERY & COLLECTION
Can I collect my suit from Greenvale?
Yes. Collection is available by appointment from Greenvale.
Does Suited deliver across Victoria?
Yes. Delivery is available across Victoria only. Standard shipping is $20 per order and Express shipping is $25 per order, including GST. Choose your shipping option at checkout. Greenvale collection is free by appointment.
How do I choose collection or delivery?
Choose your preferred fulfilment method while configuring your package before adding it to the cart.
When does my seven-day rental period begin?
The seven-day rental period begins on your scheduled delivery or collection date.
What happens if my order arrives early?
An early arrival does not change the return date shown on your booking.
How will I know when my order is ready?
Suited will send an order update when your package is ready for collection or has been dispatched.
RETURNS
How long is the rental period?
Every rental is for seven days from the scheduled delivery or collection date.
How do I return my rental?
Place all hired items in the supplied packaging, attach the prepaid return label and lodge the parcel with Australia Post or the nominated courier on or before the return date.
Is a prepaid return label included?
Yes. A prepaid return label is provided for postal or courier returns.
When is my rental considered returned?
The rental is considered returned once it has been lodged and accepted by Australia Post or the nominated courier.
Do I need to clean the garments?
No. Suited arranges cleaning. Do not wash or dry-clean any hired garment yourself.
What happens if I return my rental late?
A late fee of $25 per overdue day per order may apply after the return date, regardless of the number of items in the order. It stops on accepted carrier lodgement or hand-back to Suited.
What happens if my rental is more than seven days overdue?
If the rental has not been lodged within seven days after the return date, it may be treated as unreturned and the applicable unreturned-item fees may be charged.
SIZING & FITTINGS
How do I choose my size?
Select the size you normally wear when configuring your package. Suited will confirm the final fit before your booking where needed.
Can I book a fitting before ordering?
Yes. Complimentary fittings are available by appointment in Greenvale.
What fitting appointments are available?
Choose an Individual Fitting, Wedding Consultation, Group Fitting for up to six people, or Final Fitting and Collection appointment.
Are fitting appointments free?
Yes. Fitting appointments are complimentary.
What should I do when my rental arrives?
Try everything on within 24 hours of delivery and contact Suited promptly if the fit is not right.
What happens if the size is incorrect?
Contact Suited within 24 hours. Subject to availability, a replacement size may be sent for a replacement shipping fee of $20 for Standard or $25 for Express (including GST).
Can I alter jacket sleeves or trouser length?
Yes, these may be professionally altered provided the original fabric is not cut or removed. Other alterations require Suited’s approval.
WEDDINGS & GROUPS
Can Suited help coordinate a wedding party?
Yes. Book a Wedding Consultation to plan a coordinated look, package and fitting schedule for the groom and wedding party.
Can we book a group fitting?
Yes. Group Fittings are available for coordinated sizing and styling.
How many people can attend a group fitting?
A Group Fitting can include up to six people.
How long is a wedding consultation?
Wedding Consultations are scheduled for 45 minutes. Group Fittings are scheduled for 60 minutes.
How far ahead can fitting appointments be booked?
Appointments can be booked up to six months ahead.
How much notice is required?
Please book at least 24 hours before the appointment time.
CANCELLATIONS & REFUNDS
How do I cancel an order?
Contact Suited as soon as possible by calling 0414 035 565.
What happens if I cancel within seven days of delivery?
You may choose a refund less a $25 cancellation fee or store credit for the rental amount. Shipping costs may also be deducted if the order has been prepared or dispatched.
Can I receive store credit instead?
Yes. Store credit may be available as an alternative to a refund under the cancellation and change-of-mind terms.
Are shipping charges refundable?
Standard shipping is $20 and Express shipping is $25 per order, including GST. Express shipping fees are non-refundable once incurred. Other incurred shipping costs may be deducted if an order has already been prepared or shipped, as set out in the Rental Terms. Your Australian Consumer Law rights are not affected.
What happens if I change my mind?
Contact Suited within 24 hours of delivery and return the garments unworn with tags attached. A refund is subject to a $25 fulfilment fee, or full rental store credit may be available.
How do I cancel or reschedule a fitting?
Call 0414 035 565 as soon as possible so the appointment can be changed.
DAMAGE, MISSING ITEMS & PROBLEMS
What does the Minor Damage Guarantee cover?
It covers minor accidental damage that can be repaired through standard cleaning or minor tailoring.
What if a suit is damaged beyond repair?
A $400 damage fee may apply per suit damaged beyond reasonable repair. We do not charge both damage and replacement fees for the same item.
What if an item is not returned?
After manual assessment and an itemised notice, Suited may charge the applicable listed unreturned-item fee to the card authorised at checkout. Unpriced items require separate agreement. See the Rental Terms for the full process.
What are the unreturned-item fees?
Current fees are: jacket $300, trousers $150, shirt $60, waistcoat $80, tie $40, bow tie $25 and belt $40.
What alterations or cleaning may cause extra charges?
Unauthorised alterations, cutting fabric, washing or dry-cleaning hired garments may result in additional charges.
What if an item arrives defective?
Report any defect or issue within 24 hours of delivery so Suited can help.
What about personal belongings left in a garment?
Check every pocket and package before returning your rental. Suited is not responsible for personal belongings left inside garments or packaging.