DELIVERY AND RETURNS

DRAFT FOR CLIENT AND AUSTRALIAN LEGAL REVIEW – DO NOT PUBLISH AS FINAL ADVICE.

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Last updated: 11 November 2026

This page is a plain-language guide. The full Rental Terms and Conditions govern every rental. If this guide and the Rental Terms differ, the Rental Terms apply to the extent permitted by law.

Standard and Express delivery

Delivery is available across Victoria only. Standard shipping is $20 per order and Express shipping is $25 per order, including GST. Choose your shipping option at checkout. Greenvale collection is free by appointment.

Delivery timing depends on the destination and carrier network. Express shipping is not a same-day or guaranteed delivery-date service. The selected shipping charge is shown at checkout before you place your order.

Free Greenvale collection

Collection is available free from Greenvale during:

• Monday-Friday: 10:00 am-6:00 pm
• Saturday: 10:00 am-3:00 pm

Fittings are by appointment. To arrange collection outside these hours, call 0414 035 565 before attending.

Your seven-day rental

Every hire lasts seven days. For delivery orders, the rental begins on the scheduled delivery date. If the parcel arrives early, the return date does not change.

The exact return due date will be shown with the order once the final date-calculation rule is approved. The start rule for collection orders is still being confirmed.

Returning your rental

Pack all rented items securely and use the prepaid return label supplied by Suited. Lodge the parcel with Australia Post or our nominated courier on or before the return due date.

Your return is considered lodged when the carrier accepts it. Keep the receipt and tracking number until the return is confirmed.

Late returns

A late fee of $25 per overdue day per order may apply after the return due date, regardless of the number of items in that order. If the rental has not been lodged within seven days after the due date, it may be treated as unreturned and item replacement fees may apply. The fee stops on accepted carrier lodgement or hand-back to Suited. See the Rental Terms for the full fee schedule and separate checkout card authorisation.

Problems, defects or sizing

Try everything on within 24 hours of delivery or collection. Contact Suited within 24 hours if the size is incorrect or there is a defect. A replacement size is subject to availability and a replacement shipping fee of $20 for Standard or $25 for Express (including GST) may apply.

Contact

Phone: 0414 035 565
Email: hello@getsuited.au (pending mailbox confirmation)