PRIVACY POLICY

DRAFT FOR CLIENT AND AUSTRALIAN LEGAL REVIEW – DO NOT PUBLISH AS FINAL ADVICE.

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Last updated: 16 August 2026

SUITED PTY LTD (ABN 68 700 061 552, ACN 700 061 552) (Suited, we, us or our) respects your privacy. This policy explains how we collect, use, disclose, store and protect personal information in connection with getsuited.au and our rental, fitting and support services.

This draft requires Australian legal review before publication.

1. Information we collect

Depending on how you deal with us, we may collect:

• your name, email address, phone number and account details;
• billing, delivery and collection information;
• order details, selected suit, package, sizes, dates and additional requests;
• fitting and appointment information, including event details and group size;
• customer-service messages, complaints, exchange requests and return information;
• payment status and transaction references from our payment provider, but not full card details;
• website usage, device, browser, IP address, referral and advertising information;
• records required to prevent fraud, manage disputes and comply with legal obligations.

2. How we collect information

We collect information when you browse the website, create an account, place an order, book a fitting, submit a form, contact us, interact with marketing or provide information to our staff. We may also receive information from service providers such as WooCommerce, Stripe, ChatLid, couriers, analytics providers and advertising platforms.

3. Why we use information

We may use personal information to:

• provide quotes, rentals, fittings, delivery, collection, returns and customer support;
• process payments and maintain transaction records;
• confirm sizes, availability, appointments and additional requests;
• communicate order, booking, delivery, return and service updates;
• operate customer accounts and improve our website and services;
• detect fraud, secure our systems and resolve disputes;
• send marketing where permitted and manage your communication preferences;
• measure website and advertising performance;
• comply with tax, accounting, consumer, legal and regulatory obligations.

4. Service providers and disclosures

We may disclose information to providers that help us operate, including:

• WordPress, WooCommerce, Elementor and website plugin providers;
• Hostinger and email-delivery providers;
• Stripe, Apple Pay, Google Pay and financial institutions;
• ChatLid for customer records, communications and fitting bookings;
• Australia Post or another approved delivery and returns provider;
• Google services, including Tag Manager, Analytics and Search Console;
• Meta services, including the Meta Pixel and advertising tools;
• professional advisers, insurers, regulators, courts and law-enforcement bodies where required or permitted by law.

We do not sell personal information.

5. Overseas processing

Some service providers may store or process information outside Australia, including in countries where they or their subprocessors operate. Provider locations can change. Where applicable, we take reasonable steps required by Australian privacy law when disclosing personal information overseas.

6. Cookies, analytics and advertising

The website may use essential cookies for functions such as accounts, security, carts and checkout. With an appropriate consent setup, we may also use Google Analytics and Meta advertising technologies to understand website use and measure campaigns.

You may be able to control optional cookies through our consent tool or browser settings. Blocking some cookies may affect website functionality. Non-essential analytics and advertising tags should not be activated until the approved consent setup is in place.

7. ChatLid and customer records

ChatLid may hold customer contact, appointment and communication information on our behalf. Information may be retained while Suited maintains the relevant account and for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent fraud and meet legal obligations.

When information is no longer required, we will take reasonable steps to delete or de-identify it, subject to legal requirements and the practical operation of provider backups and system records.

8. Payment information

Payments are processed by Stripe and supported wallet providers. Suited generally receives transaction information and payment status rather than complete payment-card details. Payment providers handle information under their own privacy terms and security standards.

9. Security

We take reasonable technical and organisational steps to protect personal information. No internet transmission or storage system is completely secure. If a data breach occurs, we will respond in accordance with applicable Australian law.

10. Access and correction

You may request access to or correction of personal information we hold about you. We may need to verify your identity. We will respond within a reasonable period and explain any lawful reason for refusing a request.

11. Marketing choices

You may unsubscribe from marketing using the link in a message or by contacting us. Service messages about active orders, bookings, returns or account security are not marketing and may still be sent where necessary.

12. Complaints

Contact us if you have a privacy question or complaint. We will review and respond within a reasonable period. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We may update this policy when our practices, providers or legal obligations change. The current version will be published with an updated date.

14. Contact

SUITED PTY LTD
ABN 68 700 061 552
Greenvale, Victoria
Phone: 0414 035 565
Email: hello@getsuited.au (pending mailbox confirmation)