CANCELLATIONS, DAMAGE AND FEES

DRAFT FOR CLIENT AND AUSTRALIAN LEGAL REVIEW – DO NOT PUBLISH AS FINAL ADVICE.

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Last updated: 11 November 2026

This page summarises key charges and processes. The full Rental Terms and Conditions govern every rental. Australian Consumer Law rights are not excluded.

Delivery is available across Victoria only. Standard shipping is $20 per order and Express shipping is $25 per order, including GST. Choose your shipping option at checkout. Greenvale collection is free by appointment.

Cancelling an order

Contact Suited as soon as possible if your plans change.

For cancellation seven days or less before the scheduled delivery date, you may choose a refund less a $25 cancellation fee or store credit for the rental amount. If the order has already been prepared or shipped, incurred shipping costs may also be deducted. Express shipping fees are non-refundable once incurred.

The rule for cancellations made more than seven days before the scheduled date is awaiting final approval.

Change of mind or incorrect size

Contact Suited within 24 hours of delivery or collection and return the garments unworn with tags attached. A refund may be subject to a $25 fulfilment fee. Full store credit may be available instead.

If you need a replacement size, contact Suited within 24 hours. Replacements are subject to availability and a replacement shipping fee of $20 for Standard or $25 for Express (including GST) may apply.

Minor Damage Guarantee

Minor accidental damage that can be repaired through standard cleaning or minor tailoring is covered. Do not wash, dry-clean, cut or make unauthorised alterations to any garment.

Damage beyond repair

If a suit is damaged beyond reasonable repair, a $400 fee may apply per affected suit. Suited will not charge both a damage fee and a replacement fee for the same item.

Late returns

A late fee of $25 per overdue day per order may apply after the due date, regardless of the number of items in that order. The fee stops on accepted carrier lodgement or hand-back to Suited. If the rental is not lodged within seven days after the due date, it may be treated as unreturned.

Unreturned item fees

Item	Fee
Suit jacket	$300
Suit trousers	$150
Shirt	$60
Vest	$80
Tie	$40
Bow tie	$25
Belt	$40

Fees for other accessories are awaiting final approval.

How later charges are handled

No upfront bond is taken. At checkout, you give separate, unticked authorisation for Stripe to securely save your card for this hire. After the return due date or inspection, Suited may charge only applicable late, damage or unreturned-item fees described here. Each fee is manually assessed. Before charging, Suited will send an itemised notice stating the reason, calculation and amount, with an opportunity to raise a query. There are no automatic daily charges or subscriptions. We will not charge both a damage fee and a replacement fee for the same item. Unpriced items or other additional fees require separate agreement before a card charge. If the saved card cannot be charged or further authentication is required, we may send a secure invoice or payment link. Your Australian Consumer Law rights are not affected.

Contact

Phone: 0414 035 565
Email: hello@getsuited.au (pending mailbox confirmation)